Faq

Before you book

How do I make a booking on your website?

Complete the booking form in our Home Page and follow the next steps until you arrive to the checkout page where you will fill the rest of the details required and payment options (PayPal, Card Payment or Pay in cash to our driver).

Once you finish the booking, you will recieve an email with the confirmation, transfer voucher and all transfer details.

I cannot find a route I want to book. What to do?

We offer transfers from/to Alicante, Valencia and Murcia Airports and we can cover all the destinations, no matter where you are going to. However we might not have your destination in our system, you can call our 24 hours phone to ask, we will give you the price at the moment and will have the possibility to book it with no problems.

Also you can use our contact form in our Contact us page and we guarantee a reply in less than 12 hours.

Will we have to share the transfer // is it a door to door service?

Totally not. You will never be asked to share your transfer with other people, as we only offer private transfers service.

Your vehicle will take you to the door of your accommodation. However, there can be some places that are physically impossible to get to due to some circunstances (for example, if your hotel is on a pedestrian street), in that case we will take you as close as possible.

Can I book a transfer with more than one stop?

Yes, during the process of the booking you can add extra stops in the same city. If you would need an extra stop on other city, please first Contact us before you book.

Before you travel

What luggage entitlement will I have?

You can travel with 1 hand luggage and 1 big case per passenger, but if you are coming with extra luggage please first Contact us to be sure what we need to perform your transfer with no problems.

Where will I meet the driver when I arrive?

Your driver will be waiting with a signboard with your name on the arrivals hall where you will arrive once you exit the baggage claim area.

What happens if I can’t locate my driver?

Once you finish your booking with us you will recieve an email with transfer confirmation and you will have a 24 hours phone that you can use if you can’t locate your driver.

Can I change or cancel my booking?

Yes, and usually we don’t charge any extra fee for changing or cancelling your booking. As we have free cancellation up to 24 hours before your arrival.